Returns & Refunds Policy
Due to the perishable nature of our artisanal candies and chamoy products, we do not accept returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect. Please contact our support team within 48 hours of delivery to initiate a claim for a replacement or store credit.
Inspect Your Package
Upon arrival, please inspect your Chilitos Dulces products for any signs of damage or leakage that may have occurred during transit.
Document the Issue
Take clear photos of the damaged items and the shipping label to help us process your request quickly.
Contact Support
Email our team at support@chilitosdulces.com with your order number and the photos of the affected products.
Resolution
Once reviewed, we will issue a replacement shipment or a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing