Frequently Asked Questions
Everything you need to know about our spicy and sweet Mexican treats.
What is Chamoy and is it spicy?
Chamoy is a traditional Mexican condiment made from pickled fruit, chilies, and lime. Our blend offers a perfect balance of sweet, salty, and tangy flavors with a mild kick of heat that enhances the flavor of our candies.
How long do the candies stay fresh?
Our Chilitos and Chamoy-covered snacks are best enjoyed within 3 to 4 months of purchase. To maintain maximum freshness, keep them stored in a cool, dry place and ensure the packaging is sealed tightly after opening.
How long will it take for my order to arrive?
We typically process orders within 1-3 business days. Depending on your location, standard shipping usually takes an additional 3-5 business days. You will receive a tracking number via email as soon as your treats are on their way.
Do you offer international shipping?
Currently, we ship within the United States and Canada. We are working hard to bring our spicy treats to more countries soon. Please check our shipping policy page for the most up-to-date information.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or if there is an error on our part, please contact us within 48 hours of delivery with a photo of the issue so we can make it right.
Are your products gluten-free or vegan?
Many of our products are naturally vegan and gluten-free; however, they are processed in a facility that also handles wheat, soy, and nuts. Please refer to the specific ingredient list on each product page for detailed allergen information.